Your Privacy Is Our Priority
This policy gives a complete overview of how your personal information is collected, used, and kept secure at tkgen.
Introduction & Applicability
This privacy policy ("Policy") applies to the tkgen platform and all services connected to it. tkgen ("we", "our") operates a trusted online casino and betting platform for users in Bangladesh. We treat the privacy of your personal information with the highest importance.
By accessing this site or using our services, you are considered to have accepted the terms of this Policy. If you do not agree with this Policy, please do not use our site. This Policy may be updated at any time and changes will be reflected on this page.
tkgen uses SSL encryption to keep all your information secure. We never sell your personal information to third parties.
What Information We Collect
When creating an account and using our services at tkgen, we may collect the following types of information:
Personal Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport details (for identity verification)
- Residential address
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and promotion usage details
Technical Information
- IP address and device identifier information
- Browser type and version
- Operating system
- Browsing activity logs on the site
- Cookies and similar tracking information
Gaming Activity Information
- Game play history and statistics
- Betting records
- Win and loss information
- VIP tier progress information
- Session duration and activity
Methods of Data Collection
tkgen collects information in the following ways:
Information You Provide Directly
When you create an account on our site, verify your identity, make a deposit or withdrawal, contact customer support, or take part in a promotion — you provide information directly yourself.
Automatically Collected Information
Our servers automatically record information about your device and browser. This includes IP address, page visit logs, click activity, and information received through cookies.
Information Received from Third Parties
For identity verification and fraud prevention, we may sometimes receive information from trusted identity verification services. For payment processing, mobile financial service providers such as bKash, Nagad, Rocket, and Upay may share relevant transaction information.
Purpose of Data Use
tkgen uses your information only for legitimate and specific purposes. We may use your information for the following reasons:
Service Delivery & Operations
- Creating and managing accounts
- Processing and verifying transactions
- Distributing bonuses and rewards
- Managing the VIP program
- Providing uninterrupted gaming services
Safety & Security
- Verifying identity and ensuring account security
- Preventing fraud and money laundering
- Blocking unauthorized access
- Implementing responsible gaming policies
Customer Service & Support
- Responding to support requests
- Resolving account issues
- Providing 24/7 support in Bengali and English
Service Improvement
- Improving the user experience
- Identifying and resolving technical issues on the platform
- Planning new features and services
- Analyzing usage statistics
Cookies & Tracking Technologies
The tkgen website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.
Essential Cookies
These cookies are essential for the core functionality of the site. They are required to maintain login status, manage security tokens, and process transactions. Disabling these cookies will prevent the site from working properly.
Functional Cookies
These cookies remember your preferences and settings — such as language preference, display settings, and game history. They improve your personalized experience.
Analytics Cookies
These cookies help us understand how users are using the site. The information collected is completely anonymous and is used for site improvement. You can disable these cookies from your browser settings.
Most browsers accept cookies automatically. You can go to your browser settings to reject or delete cookies, though this may limit the functionality of some services.
Data Sharing & Disclosure
tkgen does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with trusted service providers for payment processing, identity verification, and technical support. They are given access to your information only for the purpose of delivering specific services and are bound by a confidentiality agreement with us.
Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, we do not provide any information beyond what is legally required.
Fraud Prevention
If there is suspicion of fraud, money laundering, or other unlawful activity, we may cooperate with relevant authorities for investigation. Ensuring the safety of users and the platform is our responsibility.
Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance and ensure that the new entity follows the same privacy standards.
Data Security Measures
tkgen adopts industry-leading security measures to keep your information safe:
🔒 SSL Encryption
All communication between you and our servers on this site is protected by SSL (Secure Socket Layer) encryption technology. You can confirm this by looking for the padlock icon in your browser's address bar.
🛡️ Data Encryption
Sensitive information, particularly financial data and identity documents, is stored in encrypted form in our database. Only authorized personnel have access to specific information.
⚡ Firewall & Monitoring
Our systems are protected by advanced firewalls and 24/7 security monitoring. Any suspicious activity is detected and blocked immediately.
🔑 Access Control
Only trained and authorized personnel have access to user information. All access is logged and reviewed regularly.
No transmission of information over the internet can be guaranteed to be completely secure. However, we make every effort to keep your information safe. Keep your account password confidential and do not share it with anyone.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
Active Account Information
All account information will be retained for as long as your account remains active. This is necessary for delivering proper service and maintaining your account history.
Closed Account Information
Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, and business reasons. Financial transaction records may be retained long-term for fraud investigation and legal compliance.
Data Deletion Requests
You can contact us to request deletion of your personal information. However, immediate deletion may not be possible in cases involving legal obligations, ongoing disputes, or pending transactions.
Your Rights & Controls
As a tkgen user, you have the following rights:
Right to Access Information
You have the right to request a view of what information we hold about you. If you make a request through support, we will provide you with a copy of the information.
Right to Correct Information
If any information in your profile is incorrect or incomplete, you can request a correction. Ensuring accurate information is beneficial for both parties.
Right to Delete Information
In certain circumstances, you can request deletion of your personal information. However, complete deletion may not be possible where legal obligations exist.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. We will honor reasonable requests to the extent possible.
Right to Data Portability
You can request the information you have provided in a structured, commonly used format that can be transferred to another service.
Right to Restrict Processing
In certain circumstances, you can request a temporary restriction on the processing of your information, such as while the accuracy of the information is in dispute.
To exercise these rights, contact our support team. We will try to respond to your request as quickly as possible.
Protection of Minors
tkgen is strictly for those aged 21 and above only. We do not knowingly collect any information from or provide services to anyone under the age of 21.
We verify age during the registration process, and if an underage account is detected, it is immediately closed. If a parent or guardian finds out that their underage child has provided information on our site, please contact us — we will delete that information without delay.
Third-Party Services
The tkgen platform works with trusted third parties for payment processing, game software, and other services. These partners may have their own privacy policies.
Payment Services
When transactions are made through bKash, Nagad, Rocket, and Upay, the relevant payment information is sent to the respective platform. The privacy policies of those services will apply.
Game Providers
Software from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers is integrated into our platform. During gameplay, necessary session data may be transmitted to these providers' servers.
We are not responsible for the privacy practices of third-party services. We only work with partners who maintain adequate data protection standards.
Policy Changes & Updates
tkgen reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:
- By updating the revision date on this page
- By sending a notification to your registered email
- By displaying a notice when you visit the site
If you continue using the site after changes are made, you will be considered to have accepted the updated policy. Before significant changes to the policy, we will provide at least 15 days' notice where possible.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. tkgen's support team is available 24/7 to assist in both Bengali and English.
Email address
Live Chat
24/7 live chat support — log in to the site to contact us directly
Response Time
We will try to respond to your request as quickly as possible
When sending a privacy-related request, please contact us from your registered email address and clearly state the subject of your request so we can assist you promptly.